Política de cancelación

Purchase Options Cancellation Policy

This policy applies wherever 24/sync accepts orders. It explains how to manage or cancel subscriptions, pre-orders and Discovery Kit purchases.

The protections below are in addition to your rights under applicable consumer law. Where local law provides stronger rights, longer cancellation periods or faster refunds, those requirements take priority.

Product availability, delivery destinations and purchase options are shown on our website and at checkout.

Subscriptions

When you purchase a subscription, you agree to recurring payments and deliveries at the price and frequency displayed when you subscribe. Your payment method is stored securely by our payment providers and charged for each scheduled order.

Your first payment is taken at checkout. Unless different arrangements are expressly shown when you purchase, monthly subscriptions renew from your order date. A pre-order does not automatically postpone your next subscription billing date.

You can pause, skip an upcoming delivery or cancel future subscription orders through the “Manage your subscription” link in your subscription emails or through your customer account. You can also email alex@24sync.me for assistance.

To avoid the next scheduled charge, make changes before your next billing date. There is no cancellation fee.

Cancelling your subscription stops future renewals. It does not automatically cancel an order already charged. Contact us if you also wish to cancel or return that order. Any cancellation, renewal or refund rights provided by applicable law remain available.

Pre-orders

A pre-order allows you to purchase a product before it is ready for dispatch. Expected dispatch timing and payment arrangements are displayed before you complete your purchase.

You may cancel a pre-order at any time before dispatch by emailing alex@24sync.me with your order number. We will refund the payments taken for the cancelled purchase without undue delay.

If dispatch is delayed, we will provide an updated estimate and explain your options. Where required by law, we will obtain your agreement to the delay or cancel and refund your order. You may cancel before dispatch if you do not wish to wait.

Dispatch does not remove your applicable cancellation or return rights.

Discovery Kit and sample purchases

The Discovery Kit is a one-off paid purchase. It does not start a subscription, commit you to another purchase or authorise a later charge for a full-size product.

Any discount included with the kit is optional to redeem and subject to the terms displayed when you purchase. You must place a separate order to buy another product.

Kit availability, delivery coverage and promotional offers may vary by destination.

Worldwide cancellation and returns

As our minimum policy for eligible online purchases, you may notify us that you wish to cancel from the time you place your order until 14 calendar days after delivery, without giving a reason. You then have a further 14 calendar days to send the goods back.

We also offer 30-day returns on unopened, sealed patch pouches under our Returns and Refunds Policy. These time limits do not restrict any longer rights provided by applicable law.

Where permitted by applicable law, change-of-mind returns are excluded if goods were supplied with a health or hygiene seal and became unsuitable for return after that seal was broken following delivery. Opening the outer shipping packaging alone does not remove your cancellation rights.

This exception does not limit your rights where goods are faulty, damaged, incorrect or not as described.

Refunds and return costs

Refunds are issued to your original payment method without undue delay.

Where goods must be returned, we may, where legally permitted, wait until we receive them or evidence that you have sent them back, whichever happens first. We will refund within 14 days of that point, or sooner where applicable law requires. Where no goods need to be returned, we will refund within 14 days of your cancellation notice, or sooner if required.

If you cancel your entire order under our 14-day cancellation policy, we also refund standard outbound delivery charges. Any additional amount paid for an upgraded delivery service is refundable where required by law.

You are responsible for change-of-mind return postage unless we agree otherwise or applicable law requires us to pay. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods.

Your consumer rights

Nothing in this policy excludes or limits mandatory consumer rights, guarantees or remedies that apply to your purchase. Rights relating to defective or misdescribed goods may continue beyond our voluntary return periods.

Contact us

To cancel a purchase or request assistance, email alex@24sync.me. Please include your name and order number to help us locate your purchase.

You may exercise your legal cancellation rights by any other method permitted by applicable law.