Shipping policy

Shipping Policy

At 24/sync, we aim to make delivery clear and straightforward. This policy explains our shipping coverage, charges and what to do if there is a problem with your delivery.

Where we deliver

We deliver to the destinations available at checkout. Availability depends on your delivery address, the products ordered and any applicable shipping or import restrictions.

Some products and offers are available only in selected countries. If delivery is unavailable for your basket, please contact alex@24sync.me for assistance.

Shipping charges

Standard UK delivery is free. Free standard delivery is also available for eligible orders to supported European Union destinations.

For other destinations, shipping charges depend on your location, basket and chosen service. Available services, charges and any free-shipping thresholds are displayed at checkout before you pay.

Express delivery, where available, may carry an additional charge. Any applicable free express-delivery offer will be shown at checkout.

Discovery Kit delivery

The Discovery Kit is currently available for delivery within the United Kingdom only. Standard UK delivery is included in the advertised kit price.

A basket containing a Discovery Kit must use a UK delivery address.

Order processing and delivery times

Order processing takes place before carrier transit begins. Delivery timing depends on product availability, your destination and the service selected.

Please refer to the product page and any delivery estimate displayed at checkout for information relevant to your order. An expected dispatch date is the date we expect to send your order; it is not an arrival date.

Unless a different delivery period is agreed with you before purchase, we will deliver your order without undue delay and within 30 days.

Carrier disruption, public holidays, severe weather and customs checks can affect delivery estimates. If we cannot meet the agreed delivery arrangements, we will explain your options in accordance with applicable law.

Pre-orders

Pre-order products are identified before purchase, together with their expected dispatch timing.

If the expected dispatch timing changes, we will contact you with an updated estimate. Where required by law, we will obtain your agreement to the delay or cancel and refund the unshipped order.

You may cancel a pre-order before dispatch for a full refund. After dispatch, your applicable cancellation and return rights remain available.

If you order pre-order and in-stock products together, please check the delivery information provided before purchase or contact us to confirm whether they will ship together.

Dispatch confirmation and tracking

We will send a dispatch confirmation to the email address used for your order.

Where your shipping service includes tracking, the confirmation will include tracking information. Tracking updates may take time to appear after the carrier receives your parcel.

If your order is sent in separate parcels, we will provide the available shipment information for each parcel. We will not add an extra shipping charge without your agreement.

Customs, duties and import taxes

International orders may be subject to import duties, taxes or customs-clearance charges.

Where these charges are collected at checkout, they will be identified in your order total. If your order includes prepaid duties or taxes and you are asked to pay the same charges again, contact us before making an additional payment.

Where charges are not included, destination authorities or the carrier may require payment before delivery. Any responsibility for additional charges will be disclosed before purchase.

Customs processing may affect delivery timing. It does not remove your rights concerning non-delivery, cancellation or refunds.

Delivery addresses and changes

Please check that your delivery address and contact details are correct before placing your order.

If you notice an error, email alex@24sync.me as soon as possible. We will try to update the details before dispatch, but changes may not be possible once the parcel is with the carrier.

If a parcel is returned because of an incorrect address, unsuccessful delivery or non-collection, contact us to arrange the next steps. We will explain any applicable, lawful redelivery or return costs before proceeding. Your statutory rights remain unaffected.

Missing, delayed or damaged deliveries

If your order has not arrived within the expected timeframe, appears to be missing or arrives damaged, contact alex@24sync.me with your order number.

For damaged items, photographs of the parcel and products are helpful where possible.

We will investigate with the carrier and arrange an appropriate resolution, including a replacement or refund where required. Our responsibility for delivery does not end simply because we have handed your parcel to our carrier.

Please report problems promptly so we can investigate. This does not impose a shorter deadline than the rights provided by applicable law.

Returns and consumer rights

For returns and cancellations, please see our Returns and Refunds Policy and Purchase Options Cancellation Policy.

Nothing in this policy limits mandatory consumer rights. Where applicable local law provides stronger protections, those protections take priority.

Contact

For shipping questions, email alex@24sync.me and include your order number where available.